Work with Us

NOW HIRING: Patron Services & Front of House Operations Manager

Company Description:

WaterTower Theatre is a professional theatre company located in Addison, TX, recognized for producing diverse, high-quality live performances and engaging community programs. The organization is committed to artistic excellence, innovative storytelling, and fostering a welcoming environment for audiences, artists, and staff. WaterTower Theatre focuses on creating meaningful experiences that connect patrons to the performing arts and to one another. The company values collaboration, inclusivity, and strong patron relationships as central to its mission and operations.


Role Description:

The Patron Services & Front of House Operations Manager is a part-time, hybrid role based in Addison, TX, with some work-from-home flexibility. This role oversees all front of house operations, including box office activities, concession management, and patron-facing services during performances and special events. Day-to-day responsibilities include supervising front of house staff and volunteers, coordinating event logistics, managing ticketing processes, and ensuring an efficient, welcoming, and safe environment for guests. The manager will handle patron inquiries and feedback, implement customer service standards, and collaborate with marketing and development teams to support sales, membership, and outreach initiatives. This position also involves creating and maintaining front of house procedures, preparing reports on attendance and sales, and contributing to strategies that enhance the overall patron experience.

Qualifications

  • Event Planning and Event Management skills to coordinate performances, special events, and front of house logistics.
  • Strong Communication skills to interact effectively with patrons, staff, volunteers, and external partners.
  • Customer Service expertise to deliver a positive patron experience, resolve issues, and manage feedback professionally.
  • Sales skills to support ticket sales, memberships, and promotional initiatives in collaboration with marketing and development teams.
  • Experience supervising staff or volunteers in a customer-facing environment, preferably in theatre, live events, or hospitality.
  • Proficiency with ticketing or CRM systems and basic office software (e.g., Microsoft Office or Google Workspace, Canva, etc).
  • Demonstrated ability to manage multiple priorities, work evenings and weekends as needed, and maintain composure in a fast-paced setting.
  • Knowledge of front of house safety protocols and accessibility best practices; familiarity with performing arts operations is a plus.
  • Relevant education or equivalent experience in arts administration, hospitality, event management, or a related field.

Bar & Concessions Oversight

  • Coordinate concessions inventory, ordering, stocking, and pricing
  • Collaborate with the Bar Manager on specialty cocktails for each production
  • Manage cash handling, bank deposits, and bar/change funds
  • Apply for Environmental Health Service permits and maintain compliance
  • Complete annual TABC compliance reporting and obtain/maintain licensing. Must be TABC Certified

Marketing, Communications & Development Support

  • Collaborate with the Artistic Coordinator on marketing strategy
  • Draft and distribute patron emails through DotDigital
  • Maintain and update monthly email lists
  • Send post-show patron surveys
  • Communicate with rental clients regarding bar and FOH needs

Administrative & Reporting Duties

  • Approve and submit FOH payroll hours weekly
  • Send weekly and monthly sales and donation reports to leadership
  • Track attendance for classes, workshops, and private events
  • Process registrations and payments for education programs and classes
  • Check and process mailed patron correspondence and donations
  • Ensure website content remains accurate and up to date.

Qualifications

  • Exceptional customer service and conflict-resolution skills
  • Strong organizational and time-management abilities
  • Comfort with ticketing systems
  • Proficiency with Google Workspace, email platforms, and spreadsheets
  • Ability to manage cash handling and basic financial reporting

Additional Details:

Part-Time, Seasonal


Schedule:

This position averages approximately 28–32 hours per week, with hours fluctuating based on production schedules. Evening and weekend availability is required during performance runs, with lighter administrative hours during off-peak periods.


Reports to:

Executive & Artistic Leadership

Apply Here!

General Auditions

WTT Audition Database

Please use this form to update our files with your most recent headshot & resume, and to receive emails about upcoming auditions.

COMPLETE GENERAL FORM

Script Submissions


WaterTower Theatre accepts script submissions through literary agents.

If you are a playwright interested in submitting your work, and you do not have an agent, you are invited to submit a sample of your work. Before submitting your material, we highly encourage you to read our mission statement, review our production history, or attend one of our current productions to better understand the kinds of plays we are interested in producing.

To submit, please send a resume, brief synopsis, and a 10-page dialogue sample. Musical submissions should also include up to four audio samples (.mp3 or .wav preferred) sent via Dropbox or Google Drive. Submissions should be sent in PDF format to artistic@watertowertheatre.org with the subject line: PLAY SUBMISSION - Last Name, First Name - TITLE.

We are only able to accept one script at a time from the same playwright. We do not accept re-submissions. Due to the small size of our staff, please allow 3-4 months for your submission to be read and processed.

Thank you for your interest in WaterTower Theatre!